Frequently Asked Questions
Practical answers about training and deployment
Who should take these courses?
Courses are designed for employees at all levels, from administrative staff to technical teams. Content can be tailored to specific roles or departments to address relevant risks and tasks.
How are courses delivered?
Delivery options include self-paced online modules, live instructor-led workshops (in person or virtual), and short microlearning units for ongoing reinforcement. Organisations commonly use a mix of formats.
How is effectiveness measured?
Typical measures include completion rates, assessment scores, simulated phishing click-through rates, and trends in incident reporting. Baseline and follow-up evaluations help assess changes over time.
Are courses compliant with Swiss regulations?
Training materials are designed with awareness of Swiss data protection principles and common compliance requirements. Specific regulatory questions can be addressed during procurement and contract discussions.
Can content be customised for our organisation?
Yes. Content can be adapted to reflect organisational policies, internal procedures and sector-specific scenarios. Customisation scope and timelines are discussed during planning.
What is the typical duration of a course?
Module durations vary: individual e-learning units are typically 10–30 minutes, while instructor-led workshops commonly last 60–180 minutes depending on depth and exercises.
How often should refresher training be delivered?
Many organisations schedule brief refreshers or microlearning items quarterly or semi-annually and conduct full reassessments annually. Frequency should align with organisational risk profile and resources.
Additional Resources
NetzMaxKlug publishes reference guides and checklists for common topics such as secure remote work and safe file sharing. Resources are intended to support internal policy development and day-to-day secure behaviour.
Reference guides
Short practical checklists for staff and managers to use alongside training modules.
Open guides
Policy templates
Templates that illustrate how awareness activities can be integrated into broader security governance.
View templates
Incident reporting flow
A neutral, step-by-step exemplar for reporting and responding to common security incidents.
See flow